Many organizations deliver products with dozens or even hundreds of teams. For these organizations, spinning up a few agile teams is just the start. Eventually, they'll want to scale up their agile approach to work on enterprise-level products—a shift that presents a whole new set of challenges. Enterprise agile requires a different organizational mindset along with new roles and practices. There are many different enterprise agile frameworks that will help you with this transformation, but switching to these frameworks isn't your biggest challenge. Enterprise agile is a radical change from how most organizations think about their work. If you don't prepare your teams for this change, then it's unlikely that any enterprise framework will succeed.That's why this course is the first in a four-part series on enterprise agile. In this course, Doug Rose helps you lay the groundwork you'll need to make this radical organizational change. First, learn how to identify your organization's culture. There are many different types of organizational cultures, and each one presents its own set of challenges. Then, see different approaches to making a widespread organizational change. Finally, learn about the common challenges that almost all organizations face when starting enterprise agile.Topics include: Establishing the groundwork Understanding the change Reviewing organizational culture Identifying your organizational culture Trying the Kotter approach Being fearless Evangelizing change Changing myths Focusing on culture Dealing with common challenges Apply for this course //

By applying lean and agile principles, engineering teams can deliver better systems and better business outcomes—both of which are crucial to the success of DevOps. In this course, instructors Ernest Mueller and Karthik Gaekwad discuss the theories, techniques, and benefits of agile and lean. Learn how they can be applied to operations teams to create a more effective flow from development into operations and accelerate your path of "concept to cash." In addition to key concepts, you can hear in-the-trenches examples of implementing lean and agile in real-world software organizations. Apply for this course //

Employee goals should be driven by the organization's needs—whether it's to cut costs, drive revenue, or build skills—and keep employees motivated to succeed. Mike Figliuolo, managing director of thoughtLEADERS, helps you set employee goals that are SMART: specific, measurable, achievable, relevant, and time-bound. Using the SMART framework, he shows you how to develop goals that are achievable and appropriate to your employees' roles. Mike walks you through bottom-up, zero-based, commit, and stretch goals. He also helps you use goals to change behaviors, build new skills among employees, and make goals actionable with incentives. He concludes with a comprehensive plan for setting and implementing goals, and tips on dealing with challenges such as conflicting goals. Apply for this course //

Web services have been at the core of modern application architectures for many years. Regardless of what language or platform a developer is using, grasping how web services work and how to implement them are critical skills. In this course, instructor Kesha Williams steps through how to work with several popular technologies to build web services. Kesha begins by laying the groundwork for the course, explaining what web services are and the benefits they provide. She then offers a comparison of several popular web service technologies—REST, SOAP, and GraphQL—describing each technology's messaging formats in detail, along with examples of coding in several languages using a variety of server- and client-based implementations. Plus, get coding excerpts in Java, Python, and Swift. Apply for this course

For large tech organizations, the path to agile adoption is hardly ever a smooth one. If you're aiming to implement agile at scale, then this course can help by letting you know which pitfalls you may encounter and providing techniques for successfully managing a transformation. Instructor Jez Humble dives into the key principles that are at the heart of high-performance program management. He also provides a case study that showcases an iterative and adaptive approach to running large programs and discusses the importance of continuous improvement. Apply for this course

Cognitive technologies such as artificial intelligence and robotics are changing how businesses operate and the nature of work as we know it. This course, from Deloitte University Press, is designed to explain the benefits and value of cognitive technologies to business leaders, decision makers, and others who want to understand their impact on business. David Schatsky focuses on the "what" and "why," leaving you to craft a "how" that meets your organization's needs. He covers machine learning, artificial intelligence fields such as natural language processing and computer vision, and robotics. In later chapters, David examines the business case for the technologies, looking at practical applications for products and processes. Finally he reviews the impact on workers and the design of work, and takes a look forward into the future of cognitive tech. Short quizzes and assessments help you practice your knowledge. By the end of the course, you should be able to engage in productive discussions with colleagues, customers, and suppliers and help shape the cognitive technology strategy at your organization. Apply for this course

Deepak Agarwal is the VP of artificial intelligence (AI) at LinkedIn, a company on the frontline of data science. LinkedIn is heavily invested in AI and machine learning, transformative technologies that can improve all aspects of member experience. This investment is demonstrated in the LinkedIn AI Academy, which trains engineers and other employees on the power, potential, and best practices for developing and using AI tools. In this Q&A style course, Deepak discusses how LinkedIn leverages AI and machine learning, the ways the technology influences our lives, and what's to come, including advice for those wondering "Will AI take our jobs?" and "What skills can I learn in order to start a career in AI?" Apply for this course

Now that AI and machine learning are widespread, people are starting to ask, "Is the technology actually making the best decisions? Can AI be trusted? How and where do humans fit in?" Explainable artificial intelligence (XAI) is a solution that increases transparency about how AI systems make decisions and take actions. This course provides a solid introduction of how XAI works and the value it provides to data science-related businesses and initiatives from legal and commercial perspectives. Instructor Aki Ohashi, director of business development for PARC, a Xerox company, bridges the gap between AI's potential and pitfalls, presenting executives, entrepreneurs, managers, and team leaders with exactly what they need to know to stay on top of how AI affects their fields. He uses real-world examples and cases studies to show what XAI is, how it works, how it's being used right now, and where it may have the most impact in the future. Apply for this course

There's a critical link between an organization's goals and its performance metrics. A beautiful mission statement is nothing without specific, actionable measures that provide incentives to succeed. These actionable numeric measures are called key performance indicators (KPIs) and can be organized into a structure called the balanced scorecard. The scorecard helps you quantify business performance over time: weeks, months, quarters, or even years. In this course, accounting professors Jim and Kay Stice explain what KPIs your business should consider in a balanced scorecard, from financial goals to employee and customer satisfaction. They describe how to craft a clear mission statement that complements your KPIs, and how to tie performance to incentives. Plus, get a look at KPIs in action, as Jim and Kay break down a case study examining a trucking company's balanced scorecard. Learning Objectives: The importance of KPIs and measuring performance Financial goals and measure Customer needs and satisfaction Employee growth Employee growth Creating an effective mission statement Linking measurements and rewards Examining a KPI case study Apply for this course

The Green Belts or Black Belts that lead Lean Six Sigma projects are well-trained and ready to guide your project to the finish line. But what do you, as a team member on a Lean Six Sigma project team, need to know to be effective? In this course, Dr. Richard Chua provides coverage of fundamental Lean Six Sigma tools that can help you add value to your project. Here, he focuses on the Analyze, Improve, and Control phases of the DMAIC—Define, Measure, Analyze, Improve, and Control—approach. Discover how Lean Six Sigma integrates lean into DMAIC. Then learn how to conduct analysis using tools like cause-effect diagrams, multi-voting, scatter plots, correlation, and regression. Discover how to improve processes using methodologies such as FMEA and Kaizen. Finally, find out how to implement controls and value-stream management practices. For information about the first two phases of DMAIC, make sure to check out the previous installment of the Lean Six Sigma Teams series. Topics include: How Lean Six Sigma integrates lean into DMAIC Understanding the purpose and steps of the Analyze, Control, and Improve phases Using analysis tools Hypothesis testing Data collection planning Improving processes with FMEA, Just in Time, and Kaizen methodologies Planning and implementing process controls Apply for this course

The Green Belts or Black Belts that lead Lean Six Sigma projects are well-trained and ready to guide your project to the finish line. But what do you, as a team member on a Lean Six Sigma project team, need to know to be effective? In this course, Dr. Richard Chua provides coverage of fundamental Lean Six Sigma concepts that can help you add value to your project. Here, he focuses on key tools and techniques in the Define and Measure phases of the DMAIC—Define, Measure, Analyze, Improve, and Control—approach. Discover how Lean Six Sigma integrates lean into DMAIC. Learn about the project charter, process mapping, using Pareto charts to identify problem areas, and more. For information about the final three phases of DMAIC, make sure to check out the next installment of the Lean Six Sigma Teams series. Topics include:● How Lean Six Sigma integrates lean into DMAIC ● Understanding the purpose and steps of the Define phase ● Using process and value stream maps ● Using SIPOC to define the process and its key stakeholders ● Quantifying the cost of poor performance ● Using statistics to summarize baseline performance ● Using Pareto charts ● Using variation plots Apply for this course //

In many ways Kanban is counterintuitive. The system relies on basic rules and practices, and these rules can help you start a large-scale organizational change. The kanban board might only appear to be a simple diagram that shows the team's workflow. But it can help build cross-functional self-organized teams, encourage better collaboration, and increase your team's productivity. Kanban is a key way to introduce lean principles in your organization. Lean can help your teams better prioritize their work and continuously improve by removing the waste or "muda" from your process. In this course, explore essential lean principles and discover how to use a kanban board to help your team prioritize more effectively. Learn about starting enterprise lean, setting up a board, optimizing your flow, and more. Apply for this course

Learn about lean: an operations management approach that means creating more value for customers with fewer resources. A lean organization understands customer value and focuses its key processes to continuously increase it. The ultimate goal is to provide perfect value to the customer through a value creation process that has zero waste.Lean concepts have been successfully applied to every aspect of doing business. In this course, learn the principles of lean and how they are used in processes, production, and services. Instructor Steven Brown also explains how lean thinking impacts the organization, from the overall business culture to day-to-day work activities. Topics include:● What is lean? ● Process mapping and reengineering ● Cost and constraints ● Lean manufacturing ● Lean services ● Lean culture ● Lean thinking Apply for this course //

Lean Six Sigma combines the principles of lean enterprise and lean manufacturing with Six Sigma to improve performance and systematically remove waste. Supply chain expert and professor Steven Brown explains the basics of using Lean Six Sigma as a structure for your improvement efforts.Steven outlines the process stages in Six Sigma (define, measure, analyze, improve, and control), along with the Lean toolkit: the 5s principles, kanban (scheduling), downtime, poka-yoke (error proofing), and kaizen (continuous improvement). He also explains how leadership works within Lean Six Sigma, the principles of project execution, and how Lean Six Sigma is applied to the service sector and supply chain management. Make sure to watch the "Next steps" video at the end of the course for further resources. Apply for this course

Lean principles—which center around making processes tighter and more efficient—can help teams work smarter in a variety of different industries, including technology. In this brief course, learn how to adopt lean and agile practices while dealing with defined processes, compliance, risk, and other concerns. Joanne Molesky discusses some of the boundaries that you may encounter, such as regulatory obligations. She also helps you grasp some of the language around governance, risk, and compliance (GRC); explains how to share the responsibility for compliance throughout your organization; and discusses how to create faster feedback on risk and compliance. Apply for this course //

Microsoft Project has an almost overwhelming number of features. How do you understand everything it can do? This tips-based course shows you how to get the most out of Microsoft Project, sharing time-saving tricks, powerful shortcuts, and reviews of cool hidden features. Bonnie Biafore shares techniques to increase your expertise, boost your productivity, and coax Project to do exactly what you want. Learn to create hammock tasks, prevent duplicate resources, create new views, summarize resource utilization, and more. Check back every Tuesday for a new tip. To suggest a tip for Bonnie to cover in the future, submit course feedback. Note: Because this is an ongoing series, viewers will not receive a certificate of completion. Apply for this course

Building on the skills learned in the popular Project 2010 and Project 2013 Essential Training courses, author Bonnie Biafore teaches more advanced aspects of the popular project management software, first introducing powerful shortcuts for opening and saving files, and then moving into assigning resources, managing project costs, and setting up earned value tracking. She also provides handy tips for exchanging data with other projects as well as linking and embedding data. Viewers will then learn how to customize fields and generate cool graphical and visual reports. Finally, the course shows how to share various customizations and configurations as well as best practices for managing multiple projects. Apply for this course

Master the core features of Microsoft® Project 2016, the powerful project management software. Learn how to best set up such project components as work tasks, summary tasks, milestones, and recurring tasks. Author Bonnie Biafore, a Project Management Professional (PMP)®, also explores the different types of resources used in projects, and how to set up their availability and cost. She also shows how to link tasks together and assign resources to tasks to build a realistic project schedule. Finally, the course explains how to use Project 2016 to help evaluate your schedule and resource workloads to make sure you're bringing a project in on time and within budget. Bonnie also shows how to use the new features in Project 2016, such as multiple timelines and the "Tell me what you want to do" field. NOTE: This course updates our Microsoft Project 2013 Essential Training course for Project 2016, and most videos will work with both versions of the software. For Microsoft Project 2010 compatibility, see Project 2010 Essential Training. Apply for this course

Problem management is about preventing and resolving the problems underlying interruptions of IT services. A set of shared techniques can make the difference between success and failure. ITIL® mentions a set of techniques as best practice, but does not cover how to apply them. This course bridges the gap for IT pros, giving them a concise introduction to the seven problem management techniques endorsed by ITIL, including: Brainstorming Ishikawa diagrams Kepner-Tregoe root cause analysis Fault tree analysis Component failure impact analysis Service outage analysis Post-implementation and major problem review Apply for this course

This installment of the Putting ITIL® into Practice series helps ITIL® Foundation certified professionals get a practical start at applying DevOps concepts within their ITIL®-driven enterprise IT organizations as they move from traditional IT towards cloud and mobile on their journey of digital transformation. Throughout this course, instructor David Pultorak examines where DevOps and ITIL® Foundation concepts intersect in an enterprise setting. He begins by introducing DevOps for ITIL®-driven shops, including a discussion of what cloud-native DevOps and enterprise IT shops do and do not have in common. He then covers ideas on how to adapt DevOps values, principles, methods, practices, and tools to accommodate enterprise IT challenges; how to adapt each of the aspects of ITIL®-driven shops to accommodate DevOps values, principles, methods, practices, and tools. Topics include: What DevOps and enterprise DevOps have in common DevOps and enterprise IT challenges Enterprise-level change control and release gates DevOps values, principles, and methods ITIL®-driven shops and DevOps Reviewing the service lifecycle Strategy, design, operations, and CSI processes Technology and architecture Apply for this course

The release of ITIL® 4 modernizes the popular service management framework, adding coverage of topics such as lean, agile, and DevOps. In this course, get a first look at the ITIL® 4 Foundation exam. ITIL® Expert David Pultorak provides a high-level overview of ITIL® 4, as well as how updates to the framework affect the ITIL® Foundation certification exam. Learn about the similarities and differences between the ITIL 4® and ITIL® v3 Foundation exams and certification schemes, as well as what sparked the creation of ITIL® 4 in the first place. Plus, explore the seven guiding principles of ITIL® 4, the four dimensions of service management, the components of the ITIL® 4 service value system, and more. Apply for this course

Data scientists create data models that need to run in production environments. Many DevOps practices are relevant to production-oriented data science applications, but these practices are often overlooked in data science training. In addition, data science and machine learning have distinct requirements, such as the need to revise models while in use. This course was designed for data scientists who need to support their models in production, as well as for DevOps professionals who are tasked with supporting data science and machine learning applications. Learn about key data science development practices, including the testing and validation of data science models. This course also covers how to use the Predictive Model Markup Language (PMML), monitor models in production, work with Docker containers, and more. Topics include: Using Git for version control Incorporating model testing into the deployment process Working with the Predictive Model Markup Language Securing the data science models in production Monitoring models in production Creating a Dockerfile for data science models Apply for this course

Trying to choose a tool to perform software testing? The market is a minefield, full of so many choices that it becomes difficult to zero in on the best tool for your unique test environment. This course surveys the most popular software testing tools available, including paid and open-source solutions such as Selenium, Postman, JMeter, and Kali Linux. Instructor Michael Smith—an experienced tester and software architect—breaks down the tools according to their suitability for each discipline, including API testing, security testing, load testing, and more. He also covers tools for lifecycle management and test planning, and dives into areas beyond the traditional software testing role, including unit and infrastructure testing. This review helps you narrow down your choices and understand the pros and cons of each platform, so you can make the right additions to your testing toolkit. Apply for this course

As software companies continue to shift towards cloud computing, mobile apps, and microservice architectures, the ability to quickly and effectively test APIs has become a critical skill for software testers. In this course, instructor Dave Westerveld covers the basics of API testing, sharing how to work with several robust tools for testing APIs at scale in an organization. After providing a primer on web services and important API terminology, Dave shows how to use Postman for some basic API exploration. He then goes over some basic approaches and methodologies used in testing GET, POST, PUT, and DELETE requests; shows how to approach performance testing using SoapUI, a popular automated API testing tool; and more. Apply for this course

Agile teams need a lightweight way to report their progress. Agile reports should be simple and easy to read, and radiate information across the room to the entire team. In this course, agile expert Doug Rose outlines a process for reporting on the progress of your agile project. He shows how to establish priorities using product backlogs, show daily progress using taskboards, burn down a sprint using sprint burndown charts, and burn down a release by creating a release burndown chart. He also highlights common pitfalls, such as retrofitting. Bonus: Watch the bonus chapter at the end of this course where Doug answers common questions about the agile mindset, including what types of projects would be the best fit.Topics include: Communicating progress Prioritizing the backlog Showing daily progress with a taskboard Sizing taskboards Creating a burndown chart Apply for this course

Designed to help increase the pace and quality of a team’s work, agile retrospectives utilize a structured format to gather insights, identify challenges, create a more agile mindset, and make a team more productive and successful. Author Doug Rose outlines the five phases of a successful retrospective: setting the right direction, getting all the issues on the table, gathering insights from the team, making decisions, and applying changes. He describes how to use a starfish diagram or PANCAKE approach to facilitate a comfortable and effective retrospective, and finally, discusses the importance of closing a retrospective with clear action items for the next sprint. Apply for this course

Many new agile teams think flexibility in their meetings allows them to do whatever feels right. In reality, agile projects move more smoothly by running short, well-structured activities. Each activity is timeboxed, so the teams stay on track and work within a set time and agenda. In this course, agile expert Doug Rose outlines how to make agile meetings as productive as possible. He provides guidance on common activities such as release planning, daily stand-ups, sprint planning, and product demos. Throughout the course, learn about common meeting pitfalls and the challenges of keeping activities on track. To learn more about agile, watch additional courses in the Agile at Work series. Apply for this course

Agile project teams create short user stories as a way to plan out the work for upcoming sprints. In this course, agile expert Doug Rose shows how to write these user stories and prioritize them in the product backlog. He also shows how to avoid the most common pitfalls with agile project planning. Apply for this course

Agile project teams create short user stories as a way to plan out the work for upcoming sprints. In this course, agile expert Doug Rose shows how to write these user stories and prioritize them in the product backlog. He also shows how to avoid the most common pitfalls with agile project planning. Apply for this course

Is your organization looking to realize the time, quality, and cost benefits of agile project management? If so, then this course is for you. Join project management trainer and agile expert Kelley O'Connell as she helps those interested in experimenting with agile understand the difference between traditional waterfall and agile methodologies, as well as what's required for success. Kelley provides advice on how to garner support for your pilot project by identifying supporters early on and keeping them engaged while also responding to detractors. She then leads you through the process of picking a pilot project, choosing the right team, and setting the vision. To wrap up, Kelley provides a short overview of agile basics—including how to approach sprint planning—to help you get started. Apply for this course

Teams that embrace an agile mindset are often better able to respond to customer feedback and shifting business needs—and have a bit more fun in the process. Interested in bringing the principles of agile to your team? This course can help. Join Doug Rose as he steps through the fundamental concepts you need to know to start thinking like an agile team. Doug goes over the values and principles covered in the agile manifesto, as well as how to enhance communication with user stories and cross-functional teams. Discover how to respond to change the agile way, explore popular agile frameworks, and learn about the common roles on an agile team. Along the way, Doug provides you with some exercises that can help boost your team's agility and productivity. Apply for this course

Deliver projects with the highest level of performance and quality as an agile project manager. This path will help you build a solid foundation in leading and motivating agile project teams, from developing user stories and agile charts to driving productive meetings. Apply for this course

Do you rely on IT to get the data you need? Are you often stuck waiting in line for data, and wish you could just retrieve it yourself? In this course, learn how to get the data you want by writing a bit of SQL code. You won't just be able to pull data out of the database; you'll be able to manipulate it: merging it, grouping it, and relabeling it to get just the report you want. Join Emma Saunders as she shows how to write simple SQL queries for data reporting and analysis. Learn how to filter, group, and sort data, using built-in SQL functions to format or calculate results. Discover how to perform more complex queries, such as joining data together from different database tables. Last but not least, she introduces views, procedures, functions, and variables. Topics include: Retrieving data with SELECT statements Filtering and sorting your results Transforming results with built-in SQL functions Grouping SQL results Merging data from multiple tables Using variables, functions, and procedures Apply for this course